Post offices (UP – Ufficio Postale) are the backbone of Italy’s service ecosystem. When an UP closes, the ripple effect is not just a “closed door” – it’s a realignment of customer flows, a redistribution of revenue, and a potential shift to competitors or digital channels.
| What happens if we close an UP? | What gets moved? | Where do customers go? |
|---|---|---|
| 1️⃣ Production for bollettini, bollette, PagoPA, MAV, Postepay ricariche, telefoniche, pacchi | Partial shift to LIS (limited service points) and to nearby UPs | Some customers stay locally, some switch to competitors, some shift to digital |
| 2️⃣ Production for all other services (polizze, conti, fibra, energia, …) | Partial shift to nearby UPs | Same loss dynamics as above |
In short, every closure changes the “water‑table” of service delivery. To make evidence‑based decisions, we need a tool that lets you simulate these scenarios – a what‑if engine that quantifies the impact on revenue, customer base, and digital adoption.
PosteScope is a web‑based interactive simulator that:
Loads real data – production by product type for each UP, LIS capacities, bank presence, and demographic metrics.
Allows you to pick any UP to “close” – or simulate the addition of a new LIS.
Re‑allocates production according to the rules above (partial shift, competitor capture, digital loss).
Visualises the impact on a map and on key metrics (revenue loss, customer churn, digital share).
Explores the spatial effect – the influence radius of a closure scales with city size and population density.
All of this is baked into a single‑page application (SPA) that is responsive, fast, and fun to play with.